Spartanburg Regional Healthcare System - Spartanburg, SC

posted 5 months ago

Full-time
Remote - Spartanburg, SC
5,001-10,000 employees
Nursing and Residential Care Facilities

About the position

The Remote Epic Application Coordinator (Cupid/Radiant) is a critical role within the IT - Ancillary Systems department, primarily responsible for the design, build, configuration, testing, validation, and ongoing support of the EPIC application(s). This position is fully remote, and candidates must reside in specific US states. The coordinator will be expected to develop a deep understanding of the software functionality and operational workflows that will be implemented with the EPIC system. This includes attending application support training and completing certification projects and tests to ensure proficiency in the application. Key responsibilities include maintaining regular communication with vendor implementation representatives and collaborating with the organization’s business community and end users to ensure that the system aligns with business needs. The Application Coordinator will also be tasked with leading meetings, prioritizing tasks, resolving conflicts, and managing project plan activities. Strong communication skills are essential, as the coordinator must effectively probe for information about the underlying needs of the organization and user community, which directly influences system design. The role requires familiarity with integration points between Epic and non-Epic applications, particularly in the context of clinic-based and hospital-based cardiology and radiology locations. Understanding how these departments interact with other areas of the organization, such as ordering physicians, billing offices, and medical records, is crucial. While knowledge of CPACS, DICOM, and PACS integration is beneficial, it is not mandatory. The coordinator will also be responsible for troubleshooting issues, collaborating with training teams, and participating in the planning and execution of application go-live and post-live activities.

Responsibilities

  • Maintain regular communication with vendor implementation representatives.
  • Work with implementation representatives and the organization's business community and end users to ensure the system meets the organization's business needs.
  • Assume application expertise by obtaining and maintaining EPIC certification (Cupid/Radiant) for the assigned application(s) within the required timeframe.
  • Achieve an in-depth knowledge of assigned application(s) and its relationship to other applications.
  • Participate in project plan development and monitoring project milestones.
  • Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs.
  • Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.
  • Provide application expertise to facilitate discussions and decisions.
  • Work with department representatives to analyze needs and translate these into system design.
  • Participate in development, execution and sign off of system testing.
  • Develop and maintain detailed documentation on system configurations and technical components.
  • Troubleshoot problems identified by team members and end users.
  • Escalate issues and risks to project leadership.
  • Collaborate with the training team(s) in the design and development of training programs.
  • Provide application expertise to the project team and advisory groups.
  • Participate in the planning and execution of application go-live and post-live activities.
  • Follow established guidelines for system change control.
  • Identify potential system enhancement needs.
  • Introduce best practice options for future-state workflows and processes.
  • Collect information regarding potential system enhancement needs.
  • Analyze new functionality in releases to determine how and if it should be used.
  • Coordinate ongoing software updates and changes.
  • Review and test new software releases.

Requirements

  • Requires an Associates Degree or higher or related applicable experience.
  • 5+ years of Healthcare IT experience or an equivalent combination of related post-secondary education and experience.
  • Must complete required training for product implementation and pass certification within 45 days of completion of training.
  • This position will also require Cupid or Radiant proficiency within 45 days of training.

Nice-to-haves

  • Bachelor's Degree in Computer Science or related field.
  • 7+ years of Healthcare IT experience.
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