Spartanburg Regional Healthcare System - Spartanburg, SC
posted 3 months ago
About the position
The Remote Epic Application Coordinator (Professional Billing) is a critical role within the IT - Revenue Cycle department, primarily responsible for the design, build, configuration, testing, validation, and ongoing support of the EPIC application(s). This position is fully remote, allowing for flexibility while requiring candidates to reside in specific states across the U.S. The coordinator will need to develop a comprehensive understanding of the software functionality and operational workflows that will be implemented with the EPIC system. This includes attending application support training and completing certification projects and tests to ensure proficiency in the application. Key responsibilities include maintaining regular communication with vendor implementation representatives and collaborating with the organization’s business community and end users to ensure that the system aligns with business needs. The coordinator will assume application expertise by obtaining and maintaining EPIC certification (Professional Billing) for the assigned applications within the required timeframe. They will also participate in project plan development, design and validation sessions, and ensure that appropriate documentation and issue escalation occurs throughout the project lifecycle. The role requires strong analytical skills to perform in-depth analysis of workflows, data collection, and technical issues associated with Epic software. The coordinator will work closely with department representatives to analyze needs and translate these into system design, as well as participate in the development, execution, and sign-off of system testing. Additionally, they will be responsible for troubleshooting problems, collaborating with training teams, and participating in the planning and execution of application go-live and post-live activities. The coordinator will also identify potential system enhancement needs and introduce best practice options for future-state workflows and processes, ensuring that the organization maximizes the benefits of the EPIC system.
Responsibilities
- Maintain regular communication with vendor implementation representatives.
- Work with implementation representatives and the organization's business community and end users to ensure the system meets the organization's business needs.
- Assume application expertise by obtaining and maintaining EPIC certification (Professional Billing) for the assigned application(s) within the required timeframe.
- Achieve an in-depth knowledge of assigned application(s) and its relationship to other applications.
- Participate in project plan development and monitoring project milestones.
- Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs.
- Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.
- Provide application expertise to facilitate discussions and decisions.
- Work with department representatives to analyze needs and translate these into system design.
- Participate in development, execution and sign off of system testing.
- Develop and maintain detailed documentation on system configurations and technical components.
- Troubleshoot problems identified by team members and end users.
- Escalate issues and risks to project leadership.
- Collaborate with the training team(s) in the design and development of training programs.
- Provide application expertise to the project team and advisory groups.
- Participate in the planning and execution of application go-live and post-live activities.
- Follow established guidelines for system change control.
- Identify potential system enhancement needs.
- Introduce best practice options for future-state workflows and processes.
- Collect information regarding potential system enhancement needs.
- Analyze new functionality in releases to determine how and if it should be used.
- Coordinate ongoing software updates and changes.
- Review and test new software releases.
Requirements
- Requires an Associate Degree or higher education, or related applicable experience.
- 5+ years of Healthcare IT experience.
- Must complete required training for product implementation, and pass certification within 45 days of completion of training.
Nice-to-haves
- Bachelor's Degree in Computer Science or related field.
- 7+ years of Healthcare IT experience.
- Epic certified (Professional Billing).
Benefits
- Sign on Bonus - 12.5% of the accepted offer upon hire.
