Remote Epic Application Coordinator (Willow)

Spartanburg Regional Healthcare System - Spartanburg, SC

Full-time

Remote - Spartanburg, SC

5,001-10,000 employees

Nursing and Residential Care Facilities

About the position

The Remote Epic Application Coordinator (Willow) is responsible for managing and maintaining in-depth knowledge of the Epic software functionality, particularly in relation to inpatient pharmacy operations. This role involves leading meetings, resolving conflicts, and overseeing project activities to ensure the system meets organizational needs. The coordinator will also be tasked with obtaining and maintaining Epic certification, participating in project planning, and collaborating with various stakeholders to enhance system functionality and workflows.

Responsibilities

• Maintain regular communication with vendor implementation representatives.
• Work with implementation representatives and the organization's business community and end users to ensure the system meets the organization's business needs.
• Assume application expertise by obtaining and maintaining Epic certification (Willow) for the assigned application(s) within the required timeframe.
• Achieve an in-depth knowledge of assigned application(s) and its relationship to other applications.
• Participate in project plan development and monitoring project milestones.
• Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs.
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.
• Provide application expertise to facilitate discussions and decisions.
• Work with department representatives to analyze needs and translate these into system design.
• Participate in development, execution and sign off of system testing.
• Develop and maintain detailed documentation on system configurations and technical components.
• Troubleshoot problems identified by team members and end users.
• Escalate issues and risks to project leadership.
• Collaborate with the training team(s) in the design and development of training programs.
• Provide application expertise to the project team and advisory groups.
• Participate in the planning and execution of application go-live and post-live activities.
• Follow established guidelines for system change control.
• Identify potential system enhancement needs.
• Introduce best practice options for future-state workflows and processes.
• Collect information regarding potential system enhancement needs.
• Analyze new functionality in releases to determine how and if it should be used.
• Coordinate ongoing software updates and changes.
• Review and test new software releases.

Requirements

• Requires an Associates Degree or higher or related applicable experience.
• 5+ years of Healthcare IT experience or an equivalent combination of related post-secondary education and experience.
• Must complete required training for product implementation and pass certification within 45 days of completion of training.
• Willow proficiency within 45 days of training.

Nice-to-haves

• Bachelor's Degree in Computer Science or related field.
• 7+ years of Healthcare IT experience.

Benefits

• Sign on Bonus - 12.5% of the accepted offer upon hire.