The Guest Care Support Agent is a vital role within Carnival Cruise Line, responsible for delivering exceptional service to guests by addressing their inquiries and concerns in a timely and professional manner. This position involves a variety of tasks, including responding to post-cruise issues related to weddings, travel services, lost and found items, and more. The agent must communicate effectively through written correspondence and phone calls, ensuring that all guest requests are handled with compassion and efficiency. In this role, the agent will review and investigate guest concerns, providing updates and resolutions while maintaining a high level of guest satisfaction. The agent will leverage their knowledge of the company's products and services to resolve complaints and foster brand loyalty. Additionally, the agent will be responsible for documenting interactions accurately and maintaining compensation data to ensure proper processing of refunds and credits. The Guest Care Support Agent will also engage with other departments as necessary to resolve guest issues and will participate in regular meetings to share insights and improve service quality. This position requires a commitment to ethical practices and a dedication to creating a positive experience for all guests.