(REMOTE) HR Rep Specialist -(LOA)

$57,034 - $85,550/Yr

MI_THC Trinity Health Corporation - Livonia, MI

Full-time - Mid Level

Remote - Livonia, MI

10,001+ employees

About the position

The Leave of Absence Administrator provides advanced HR leave of absence administration within a remote service/contact center environment. This role acts as a Subject Matter Expert, ensuring compliance with state and federal leave laws and Trinity Health's policies. Responsibilities include managing leave requests, coordinating return-to-work processes, and providing consultation to managers and colleagues. The position also involves developing efficient processes, training HR Service Center Representatives, and maintaining strong customer service standards.

Responsibilities

• Administer leave of absence programs and ensure compliance with relevant laws and policies.
• Identify leave types and approve or deny requests for leave.
• Calculate and monitor leave duration and coordinate return to work processes.
• Provide consultation and guidance on policies and procedures to managers and colleagues.
• Develop sustainable and efficient processes to support customers within service level agreements.
• Market services and provide outstanding customer service.
• Supervise and train HR Service Center Representatives on new processes and policies.
• Evaluate and determine employee eligibility and leave history within required time frames.
• Communicate approvals, denials, and important information regarding leaves to employees.
• Conduct research to ensure data completeness and resolve issues objectively.
• Facilitate meetings with HR and cross-functional teams to provide leave of absence data and recommendations.
• Maintain case management technology to log case issues and notes accurately.

Requirements

• Comprehensive knowledge of Human Resources and Health & Welfare Benefits implementation.
• 4-5 years of progressive experience in a Disability Analyst/Coordinator/Specialist role or equivalent.
• Knowledge of medical terminology, insurance background, and Benefit Administration.
• Demonstrated knowledge of HR law, FMLA, ADAAA, and Workers' Compensation regulations.
• Experience managing leaves through technology solutions.
• Proficiency in HRIS and familiarity with Workday, Kronos, and PeopleSoft preferred.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Nice-to-haves

• Bachelor's degree in business administration, Human Resources, or related field.
• Experience in vendor management.
• Demonstrated decision-making skills.
• Strong analytic and judgment skills.

Benefits

• Competitive hourly pay rates ranging from $27.42 to $41.13.
• Diversity, equity, and inclusion initiatives.
• Opportunities for professional development and training.