About the position
Join our team as a Customer Service Representative and be part of a dynamic and supportive work environment. We offer competitive compensation, opportunities for career growth, and a comprehensive benefits package. If you have excellent communication skills and enjoy helping others, we want to hear from you! We are looking for Customer Service Representatives to start with us on March 25th, 2024, for our Brandon location. Candidates must be within a 1-hour commute from Brandon to qualify for this position. The role involves communicating with customers in a proactive and professional manner across multiple communication channels. You will respond to questions, provide information, and promote products while meeting or exceeding customer expectations. Additionally, you will be responsible for de-escalating customers who are upset with their experience and ensuring that we explore all options to satisfy their needs. Identifying the root cause of inquiries by asking probing questions to determine the best solution is also a key part of the job. Maintaining required product knowledge to deliver best-in-class service is essential.
Responsibilities
- Communicate with customers in a proactive and professional manner across multiple communication channels.
- Respond to questions, provide information, and promote products while meeting or exceeding customer expectations.
- De-escalate customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
- Identify root cause of inquiries by asking probing questions to determine the best solution.
- Maintain required product knowledge to deliver best-in-class service.
Requirements
- Strong verbal and written communication skills.
- Friendly and optimistic demeanor.
- Excellent interpersonal, verbal, and written skills.
- Passionate about serving others with a strong desire to take ownership to resolve customer issues.
- Proven record of great attendance.
- Ability to quickly navigate through multiple systems simultaneously.
- Excellent problem-solving skills and a 'can do' attitude.
- Ability to communicate effectively with customers, management, and co-workers.
- Customer service experience obtained in retail, hospitality, or call center environment.
Nice-to-haves
- Experience in a call center environment for at least 2 years.
- Ability to work multiple shifts including weekends and holidays.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Employee Referral Bonus
- Employee Tickets at Work Discounts
- Employee Reward and Recognition Programs
