Remote Inbound Sales Representative - Oklahoma City

About the position

The Inbound Sales Representative at Consumer Cellular is responsible for providing exceptional customer service and sales support to customers, primarily those aged 50 and above. This role involves actively listening to customer needs, explaining technology in an accessible manner, and recommending suitable products and service plans. The representative will multitask by managing data entry, logging sales, and addressing customer inquiries while maintaining a positive and collaborative team environment.

Responsibilities

• Provide outstanding customer service before and during the sale.
• Actively listen to customer needs and recommend appropriate technology and service plans.
• Explain cellular technology in a way that resonates with non-technology users.
• Multitask by managing data entry, logging sales, and answering customer questions while on the phone.
• Collaborate with team members to create a positive work environment.

Requirements

• At least 1 year of over-the-phone sales experience.
• Basic computer skills including general typing, data entry, and basic computer operation.
• Ability to communicate professionally and politely in English; bilingual in Spanish preferred.

Nice-to-haves

• Experience with an enterprise Customer Relationship Management (CRM) platform.

Benefits

• Subsidized medical benefits at 93% of premiums.
• Competitive pay with earning opportunities and incentives.
• Discounted cell phone service options.
• 6% match on 401k contributions.
• Tuition assistance and training for career growth.