Remote Instructional Designer

Insight Global - Hercules, CA

Full-time

Remote - Hercules, CA

Administrative and Support Services

About the position

The Instructional Designer will develop engaging training materials for the ServiceNow® Knowledge Management application, focusing on enhancing operational efficiency and organizational success. This role requires collaboration with subject matter experts to create diverse training deliverables, including quick reference guides, videos, and interactive eLearning courses using Articulate Storyline 3.

Responsibilities

• Collaborate with stakeholders and SMEs to assess training needs and determine appropriate content and delivery methods for the ServiceNow® KM application.
• Design and develop comprehensive training curricula, ensuring alignment with best practices in instructional design and adult learning principles.
• Create clear, concise, and visually appealing quick reference guides that provide step-by-step instructions for users navigating the ServiceNow® KM application.
• Script, storyboard, and produce engaging instructional videos that demonstrate key functionalities and processes within the ServiceNow® KM application.
• Design and develop interactive eLearning courses using Articulate Storyline 3, incorporating multimedia elements and assessments to enhance learner engagement.
• Conduct thorough reviews and revisions of all training materials, ensuring accuracy, clarity, and alignment with organizational standards.
• Implement evaluation methods to assess the effectiveness of training programs and materials, utilizing feedback to continuously improve content and delivery.
• Maintain detailed documentation of training materials, processes, and outcomes, and provide regular updates to stakeholders on project status and results.

Requirements

• 3+ years of experience in instructional design, preferably in a technology-focused environment.
• Proficiency in Articulate Storyline 3 and other eLearning development tools.
• Experience with Salesforce platform, preferably Service Cloud - ServiceMax.
• Experience with Camtasia for video production and editing.
• Strong understanding of instructional design principles, adult learning theories, and best practices in training development.
• Excellent writing and communication skills, with the ability to convey complex information clearly and concisely.
• Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously and meet deadlines.
• Familiarity with ServiceNow® applications, specifically Knowledge Management.