Remote Medical Assistant

Pediatric Associates - Plantation, FL

Part-time - Entry Level

Remote - Plantation, FL

Ambulatory Health Care Services

About the position

The Remote Medical Assistant position at Pediatric Associates involves providing exceptional customer service to patients through a call center environment. The role is part-time and requires bilingual Spanish-speaking skills, focusing on answering incoming calls, registering new patients, verifying insurance, and scheduling appointments. The position is integral to supporting the mission and values of Pediatric Associates, ensuring a positive experience for patients seeking pediatric care.

Responsibilities

• Answer incoming calls by welcoming patients with a professional, upbeat, friendly attitude.
• Follow prepared scripts based on call type.
• Register new patients by gathering pertinent information and entering it into the XPM system.
• Verify insurance coverage and information.
• Set patient appointments upon request and identify future visits.
• Document accurately and efficiently within all systems (XPM, CRM, EHR).
• Document all questions and messages for Clinicians and label them properly using the telephone communication access protocol.
• Data entry and maintenance of customer databases.
• Properly obtain and confirm patients/caller information abiding by HIPAA law.
• Collect all necessary and pertinent information over the phone to facilitate timely and accurate physician follow-up.
• Complete any necessary referrals requested by telephone contact for provider approval.
• Provide customers with product and service information.
• Respond to patient inquiries.
• Research required information using available resources.
• Communicate with offices when necessary.
• Handle customer complaints and other customer support related issues and provide customers with proper solutions.
• Meet established standards within all performance criteria.
• Attend any necessary training/meetings to be up to date on protocol changes and available training.
• Perform outbound calls, copying, faxing, etc.
• Provide medical guidance via telephone using clinical triage algorithms and clinical judgment.
• Document all medical advice given over the phone.
• Schedule appointments using clinical prioritizing protocols and scheduling policies.

Requirements

• High school diploma or equivalent required.
• Medical Assistant Diploma or Certification required.
• Minimum of one year experience in a call center environment.
• Knowledge of XPM and CRM system desired.
• Familiar with automated call distribution, IVR, and skill-based routing systems.
• Previous customer service experience required.
• Bilingual Spanish speaking required.

Benefits

• Part-time work schedule
• Remote work opportunity