Remote Medical Interviewer

About the position

The Remote Medical Interviewer position involves conducting professional, courteous, and articulate interviews and follow-up calls with applicants to obtain all pertinent personal and medical information. The interviewer will review documents, notes, and correspondence for additional information and accurately enter data related to the application into the Application Interview System (AIS) and Assistant Underwriting System (AURA) to document case activity and ensure accurate processing and approval of life insurance policy contracts. The role requires providing accurate, prompt, and professional service to all inquiries received by phone or in writing while maintaining departmental and time service standards. Effective communication of AppAssist policies, procedures, and guidelines to internal and external customers is also essential.

Responsibilities

• Conduct professional, courteous, and articulate interviews and follow-up calls with applicants to obtain all pertinent personal and medical information.
• Review documents, notes, and correspondence for additional information.
• Accurately enter data related to the application into the Application Interview System (AIS) and Assistant Underwriting System (AURA) to document case activity and ensure accurate processing and approval of life insurance policy contracts.
• Provide accurate, prompt, and professional service to all inquiries received by phone or in writing while maintaining departmental and time service standards.
• Correspond effectively using proper grammar and spelling within the department, with underwriting staff, vendors, and other departments to assist in resolving problems, expedite business, or escalate for further handling.
• Effectively communicate AppAssist policies, procedures, and guidelines to internal and external customers.

Requirements

• 3+ years of Customer Service experience (Call Center preferred)
• Solid medical vocabulary and comfort with medical terminology
• Strong administrative and organizational skills
• Proficiency in Microsoft Office

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)