Remote Outbound Customer Service Rep - Mon-Fri!!

$41,600 - $41,600/Yr

TEKsystems - Houston, TX

Full-time - Entry Level

Remote - Houston, TX

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Remote Outbound Customer Service Representative will be responsible for conducting high-volume outbound calls to current members, focusing on gathering feedback through surveys. This role is part of a healthcare outreach campaign aimed at supporting high-risk members by addressing their needs related to care access, coordination, medication, and social determinants of health. The position is fully remote and offers the potential for a direct hire after the contract period.

Responsibilities

• Conduct high-volume outbound calls to current members, averaging over 100 calls per day.
• Perform surveys with members to gather feedback and assess their needs.
• Provide support to high-CAHPS risk members identified through predictive analytics.
• Assist members with issues related to access to care, care coordination, access to medication, and social determinants of health.

Requirements

• 1 year of recent call center or customer support experience.
• Experience in healthcare and/or outbound call center is a plus.
• Strong verbal communication skills and reliability as an independent worker.
• Proven reliability and good attendance record.
• Basic technology skills, including proficiency in Microsoft Word and Excel.
• High School Diploma or GED.

Nice-to-haves

• Experience in a healthcare setting.
• Familiarity with call center operations.

Benefits

• Open-ended contract with the opportunity to go direct.
• Remote work flexibility.
• Competitive pay at $20.00/hour.