Remote- Patient Access Representative, Contact Center

About the position

The Patient Access Representative serves as the first point of contact for patients at Mercy, embodying the organization's commitment to compassionate care and exceptional service. This role involves facilitating patient entry into Mercy facilities through scheduling, registration, benefit verification, pre-certification, and financial clearance. The representative is responsible for ensuring accurate patient data is collected and maintained, requiring a strong attention to detail and knowledge of insurance and healthcare regulations.

Responsibilities

• Serve as the first point of contact for patients, providing exceptional customer service and compassion.
• Facilitate scheduling, registration, benefit verification, pre-certification, and financial clearance for patients.
• Ensure accurate patient data is obtained and populated in the patient record.
• Maintain knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agency regulations.
• Communicate effectively with patients, physicians, and hospital staff to establish positive working relationships.

Requirements

• 1-3 years of clerical experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High school diploma required; some college education is helpful.
• Ability to communicate effectively both orally and in writing, with excellent telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines, and perform daily assignments with high accuracy.
• Knowledgeable and experienced with various computer systems; ability to use a 10-key calculator and computer keyboard.

Benefits

• Comprehensive health, vision, and dental coverage starting from day one.
• Paid Time Off (PTO).
• Tuition reimbursement.
• Employer-matched retirement funds.