Remote Position

Globe Life: American Income Life Division - Irving, TX

Full-time - Entry Level

Remote - Irving, TX

Insurance Carriers and Related Activities

About the position

The Benefit Advisor and Sales Support Representative is a remote position focused on delivering exceptional customer service and driving sales growth. The role involves managing customer inquiries, resolving issues, and recommending products to meet customer needs, all while working from home.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and virtual meetings.
• Provide accurate information about our products and services.
• Resolve customer issues and complaints with empathy and efficiency.
• Identify customer needs and recommend appropriate products or services.
• Follow up with potential and existing customers to nurture leads and close sales.
• Maintain detailed and accurate customer records in our CRM system.
• Achieve and exceed sales targets and performance metrics.
• Collaborate with team members and other departments to ensure customer satisfaction.
• Stay up to date with product knowledge, industry trends, and best practices.

Requirements

• Proven experience in customer service and/or inside sales.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively.
• Proficient in using CRM software and other sales tools.
• Comfortable with technology and able to adapt to new systems quickly.
• High school diploma or equivalent, college degree preferred.

Benefits

• Competitive wages and bonus structure.
• Stock Options
• Life Insurance
• Discount Savings Card
• Comprehensive Medical/Dental reimbursement program.
• Flexible working hours and remote work environment.
• Compensation is based on performance.
• Professional development opportunities.