Remote Program Support Clerk

Saint Francis Community Services - Salina, KS

Full-time

Remote - Salina, KS

Social Assistance

About the position

The Program Support Clerk plays a crucial role in the registration and intake process for clients at Saint Francis Ministries. This position is responsible for collecting, entering, and verifying client demographics and insurance information into the Electronic Health Records (EHR) and Practice Management Systems (PMS). The clerk ensures that all data is accurate and timely, facilitating the smooth operation of program support services.

Responsibilities

• Initiate and gather required demographic, assigned program and case information for intake.
• Enter intake, program, and case information into the Electronic Health Records accurately and timely.
• Enter third party payer sources such as insurance and grants in the correct reimbursement sequence.
• Contact third party payer sources for verification of information and eligibility confirmation.
• Contact clients to verify or gather missing information as needed.
• Perform insurance verification and eligibility checks at intake and throughout the client's program participation.
• Collaborate with billing staff to ensure proper billing processes are followed.
• Support program and clinical staff to maintain client approval and participation in programs.
• Assist with the management of client referral and authorization processes.
• Maintain a list of contact and referral sources.
• Assist with Release of Information requests.
• Upload and/or scan supporting documentation into the electronic health records document management system.
• Prepare or provide data and reports as applicable.

Requirements

• High School diploma or equivalent.
• Minimum of two years related experience in a healthcare setting, preferably in behavioral health.
• Must be 18 years of age or older.
• Must have a valid Driver's License.
• Must pass a drug screen, MVR, and Child Abuse and Neglect Central Registry clearance check.
• Ability to lift 30-50 lbs.