Remote RN - Evening/Weekend Focus

$72,800 - $72,800/Yr

Mpf

Full-time - Entry Level

Remote

Food Services and Drinking Places

About the position

MPF is seeking experienced and compassionate Telehealth Triage Nurses or ER Nurses to join our dynamic team for a Nurse Advice Line call center operating 24x7/365. The role involves evaluating patients' medical conditions through telecommunication, providing immediate care advice, and facilitating appropriate referrals or interventions. The ideal candidate will possess a strong clinical background, particularly in emergency care or urgent care, and excel in providing remote clinical assessment, health education, and utilization management services to a variety of beneficiaries nationwide.

Responsibilities

• Triage all symptom-based calls and give recommendations according to the approved triage protocol.
• Communicate with TRICARE beneficiaries primarily by phone, also via text, online (web) chat, email.
• Provide professional nursing assessment and intervention to patients with acute and chronic care needs.
• Accurately document all calls and interactions electronically, ensuring thorough and precise records of patient encounters.
• Mobilize patient and family to employ healthy coping strategies, engage in shared decision-making and utilize community resources.
• Identify gaps in patient services; develop and utilize alternative resources.
• Exercise professional nursing judgment and advanced communication skills to network with a variety of professionals, agencies, and systems.
• Demonstrate mandatory and clinical competencies of the position.
• Serve as a liaison between nursing staff and all providers to improve the clinical experience for the patient, staff, and provider.
• Provide health education and prepare individuals for primary care manager/physician visits.

Requirements

• Must have a bachelor's degree in nursing.
• Minimum 3 years' clinical nursing experience as a RN.
• Must have a Compact License issued by the state of residence.
• Required to be in good standing with the Board of Registered Nurses.
• Must be US Citizen and ability to obtain a clearance.
• Ability to Triage per triage guidelines and protocols, assessing patients and applying solid decision-making to achieve highest patient outcomes in quick and timely manner.
• Strong organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment.
• Call Center Experience (Inbound) Metric driven environment work experience and understanding.
• Must be computer savvy - able to maneuver between multiple windows, application systems simultaneously, ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• Proficient level of experience with Microsoft Office applications, keyboarding skills, and strong technical aptitude.

Nice-to-haves

• Previous experience working within a military population.
• RNs who are retired military, family members of Active Duty Service Members (ADSM), working knowledge of/worked at an MTF or VA center.
• Previous experience telephone triage using electronic triage software and computerized medical protocols is considered an asset.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Vision insurance