Remote - Roadside Assistance, Customer Service Representative

$33,800 - $33,800/Yr

Agero - Richmond, VA

Full-time - Entry Level

Remote - Richmond, VA

Support Activities for Transportation

About the position

The Remote - Roadside Assistance, Customer Service Representative role at Agero involves providing empathetic support to customers facing roadside emergencies. The representative will assess and resolve emergency situations, ensuring customers feel safe and supported during stressful moments. This position is critical in shaping the customer experience and requires effective communication, problem-solving skills, and the ability to remain calm under pressure.

Responsibilities

• Handle each customer interaction with genuine empathy and act quickly to support them in stressful roadside emergency situations.
• Navigate a multi-screen web system efficiently while speaking with customers on the phone and accurately documenting details to dispatch service providers.
• Communicate empathetically with customers, actively listen to their roadside emergency details, set clear expectations, and collaborate with service providers and managers to relay accurate information and ensure timely solutions.
• Use critical thinking to solve challenging roadside issues, stay calm and solution-focused under pressure, and deliver innovative solutions that exceed customer expectations.

Requirements

• A genuine passion for helping others, supported by previous experience in customer-facing or support roles.
• Strong computer skills, including the ability to open, create, and modify various documents using Google Workspace (Docs, Sheets, Slides, Gmail) and enter/retrieve customer and vehicle information using web-based systems.
• Previous experience in a customer service, sales, or technical support role, preferably in a fast-paced contact center environment.
• Ability to work independently and effectively in a remote environment.
• Must reside in Alabama, Arizona, Florida, Georgia, Mississippi, New Mexico, Tennessee, or Virginia.
• Be able to successfully pass a criminal background check.

Nice-to-haves

• Experience in sales or technical support roles.

Benefits

• Opportunities for advancement
• Work from home
• Monthly bonus opportunities