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The Remote Roadside Assistance, Customer Service Representative at Agero is responsible for providing empathetic support to customers experiencing roadside emergencies. This role focuses on assessing and resolving emergency situations with urgency and compassion, ensuring customers feel safe and supported during stressful moments. As part of a dedicated team, the representative will guide customers through challenges such as towing, flat tires, and lock-outs, enhancing their overall experience with Agero's services.