REMOTE Salesforce Administrator

$161,533 - $161,533/Yr

Pds - Windsor Locks, CT

Full-time - Mid Level

Remote - Windsor Locks, CT

Construction of Buildings

About the position

The Salesforce Administrator will support the Customer & Account Management team by implementing Salesforce solutions, streamlining processes, training users, and serving as the primary point of contact for technical activities. This role is crucial for enhancing the functionality of Salesforce within the organization and ensuring that user needs are met effectively.

Responsibilities

• Report to the Associate Director Salesforce Platform Lead and support all technical activities related to onboarding and re-training of users.
• Showcase Salesforce functionality across C&AM as part of onboarding.
• Evaluate C&AM and other department teams for both Sales and Service to determine what Salesforce functionalities meet business needs and how they can be deployed.
• Coordinate with Salesforce Platform Lead to execute change management plan for C&AM.
• Create initial dashboards for C&AM teams to drive their new process, training superusers on how to maintain them.
• Load all 200-300 employee's user IDs into account teams.
• Develop process and system to update information on a regular cadence.
• Work as the main technical point of contact for all technical requests related to strategic plans.
• Develop dashboard and reports for 15-25 teams to drive data accuracy activities across C&AM and other SBUs.
• Create and manage utilization dashboard by C&AM organization based on Salesforce industry metrics.
• Revise user account data to run reports by core group.
• Submit Azure stories to C360 Product Owner and Digital Technology as bugs are identified and changes needed for C&AM teams to adopt Salesforce.
• Stage data and manage mass load of archive data from spreadsheet/documents into Salesforce for 15-25 C&AM Teams.
• Clean up account structure and subsequence data for top 30 OE and Aftermarket customers.

Requirements

• 5+ years' experience as a Salesforce Administrator.
• Deep understanding of Salesforce functionality and limitations.
• Advanced experience in CRMA analytics and dashboard development.
• Advanced understanding of Tableau reporting.
• Advanced experience in archive Salesforce data loading and data clean-up.
• Experience in training and onboarding new users and super users in Salesforce.
• Experience in Microsoft 365 products including SharePoint.

Benefits

• Commuter assistance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Employee assistance program
• Vision insurance
• Life insurance
• Paid sick time