REMOTE Salesforce Administrator

$161,533 - $161,533/Yr

PDS Tech - Windsor Locks, CT

Full-time - Mid Level

Remote - Windsor Locks, CT

Administrative and Support Services

About the position

The Salesforce Administrator at PDS Tech will play a crucial role in supporting the Customer & Account Management team by implementing Salesforce solutions, streamlining processes, and training users. This position involves acting as the primary point of contact for technical activities and ensuring that Salesforce functionalities meet the business needs of various teams.

Responsibilities

• Report to the Associate Director Salesforce Platform Lead and support all technical activities related to onboarding and re-training of users.
• Showcase Salesforce functionality across Customer & Account Management (C&AM) as part of onboarding.
• Evaluate C&AM and other department teams for both Sales and Service to determine what Salesforce functionalities meet business needs and how they can be deployed.
• Coordinate with Salesforce Platform Lead to execute change management plan for C&AM.
• Create initial dashboards for C&AM teams to drive their new process, training superusers on how to maintain them.
• Load all 200-300 employee's user IDs into account teams and develop a process to update information regularly.
• Act as the main technical point of contact for all technical requests related to strategic plans.
• Develop dashboards and reports for 15-25 teams to drive data accuracy activities across C&AM and other SBUs.
• Create and manage utilization dashboard by C&AM organization based on Salesforce industry metrics.
• Revise user account data to run reports by core group.
• Submit Azure stories to C360 Product Owner and Digital Technology as bugs are identified and changes needed for C&AM teams to adopt Salesforce.
• Stage data and manage mass load of archive data from spreadsheets/documents into Salesforce for 15-25 C&AM Teams.
• Clean up account structure and subsequent data for top 30 OE and Aftermarket customers.

Requirements

• 5+ years' experience as a Salesforce Administrator with a deep understanding of Salesforce functionality and limitations.
• Advanced experience in CRMA analytics and dashboard development.
• Advanced understanding of Tableau reporting.
• Advanced experience in archive Salesforce data loading and data clean-up.
• Experience in training and onboarding new users and super users in Salesforce.
• Experience in Microsoft 365 products including SharePoint.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Additional voluntary benefits
• Employee Assistance Program (EAP)
• Commuter benefits
• 401K plan
• Paid Sick Leave
• Holiday pay