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A-Line - Dublin, OH
posted about 2 months ago
Full-time
Remote - Dublin, OH
Rail Transportation
About the position
The Remote Technical Support Specialist role involves providing technical assistance to customers through various communication channels. The position requires troubleshooting technical issues, collaborating with product teams, and developing technical knowledge in specialized areas. This is a full-time position with a focus on customer service and technical problem-solving.
Responsibilities
- Communicate with customers via phone, email, or on-site to troubleshoot technical issues and provide answers to inquiries.
- Work closely with Product Owners and Development Teams to understand both customer workflows and the technical aspects of applications.
- Stay updated on trends and best practices in the field, and develop technical knowledge in specialized areas.
- Use critical thinking skills to help create solutions that promote consistency and high performance across the organization.
- Apply basic technical concepts and principles to complete routine tasks.
- Work on projects that are of limited scope and complexity.
- Follow established procedures to address straightforward technical issues.
- Operate under direct supervision, with clear instructions provided for tasks.
- Gain experience through structured work assignments.
Requirements
- High School Diploma or GED
- Preferred experience of 0-2 years in IT or a clinical setting.
- Some college education or higher is preferred.
Benefits
- 401(k) with company match after 1 year of service
- Health benefits available after 90 days of employment
