Remote Virtual Travel Assistant

Enchanted Expeditions - Galapagos & Ecuador - Chicago, IL

Part-time,Full-time - Entry Level

Remote - Chicago, IL

About the position

Enchanted Expeditions is seeking a Remote Virtual Travel Assistant to join our team. In this role, you'll be responsible for providing comprehensive assistance to clients, coordinating travel arrangements, and ensuring seamless travel experiences, all while working remotely. If you have strong organizational skills, excellent communication abilities, and a commitment to delivering exceptional service, we invite you to be part of our enchanted team. As a leading travel agency, we specialize in crafting magical travel experiences for our clients. We are dedicated to providing unparalleled service and creating unforgettable journeys. If you're passionate about travel and customer service, join us on our enchanting quest to redefine the world of travel.

Responsibilities

• Serve as the primary point of contact for client inquiries, handling travel inquiries, reservations, and itinerary updates with efficiency and professionalism.
• Coordinate travel arrangements, including flights, accommodations, transportation, and activities, ensuring seamless experiences for clients.
• Provide personalized recommendations and advice to clients, leveraging insights and expertise to enhance their travel experiences.
• Liaise with travel partners and vendors to secure bookings, confirmations, and updates, maintaining clear communication and accuracy.
• Anticipate and address any issues or concerns that may arise during travel, providing prompt assistance and creative solutions to ensure client satisfaction.
• Maintain organized records of travel bookings, expenses, and client information, ensuring confidentiality and compliance with company policies.
• Collaborate with team members to support the overall success of the department and contribute to creating unforgettable travel experiences.

Requirements

• Previous experience in customer service, travel coordination, or a related field is preferred.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines effectively.
• Proficiency in using office software and online reservation platforms.
• Passion for travel and a deep understanding of different destinations, cultures, and travel styles.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Flexibility to adapt to changing priorities and client needs.

Benefits

• Competitive pay with opportunities for performance-based bonuses.
• Flexible work schedule with remote work options.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company matching contributions.
• Paid vacation, holidays, and sick leave.
• Opportunities for professional development and career advancement.
• Travel perks and discounts on vacation packages, accommodations, and more.
• Supportive and collaborative work environment with a team dedicated to creating enchanting travel experiences.