Renewal Manager

About the position

ButterflyMX is hiring for a brand-new role in the organization! We are searching for a dedicated and experienced Renewal Manager to join our team. The primary responsibility of this role is to own and manage our critical renewal engine for renewing customer contracts. The Renewal Manager will be responsible for ensuring all renewals are effectuated on time and with complete accuracy. Revenue optimization activities will also be included as part of this role. This role reports into our VP, Finance.

Responsibilities

• Drive, own and optimize our renewals engine for thousands of customers
• Develop strategies to attain successful customer renewal and growth metrics, including in collaboration with executive team members
• Partner closely with Customer Success, Finance, and Sales to maximize retention and mitigate renewal risk
• Negotiate renewal terms to align customer and company goals
• Drive renewal advanced analytics to support financial forecasting
• Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize share of wallet
• Enhance the renewals process playbook to maximize account and ARR retention
• Handle escalations relating to contract questions, negotiations, and requests
• Identify process gaps to improve efficiency