Renewals Data Specialist - Cisco

$50,500 - $63,100/Yr

Logicalis - Oklahoma City, OK

Full-time

Oklahoma City, OK

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The position involves coordinating renewal opportunities with the Logicalis Account Executive and Renewals Sales Specialist, focusing on executing strategies and sales plans that meet customer refresh and contract renewal needs. The role requires managing the lifecycle of vendor hardware and software maintenance renewals while balancing multiple responsibilities and fostering productive relationships with internal teams and clients.

Responsibilities

• Responsible for timely renewal and expansion of assigned Partners; owns process from account review to deal close.
• Attains quarterly bookings targets and overall renewal and expansion metrics.
• Analyzes account KPIs to determine health of low touch accounts; identifies opportunities for expansion/upgrade.
• Researches contracts and product entitlements to ensure quotes are relevant, accurate, and support co-terming as appropriate.
• Develops positive and productive relationships with internal and external clients throughout the review process.
• Works cross-functionally with internal teams to facilitate timely deal closure and delivery of client value.
• Adapts and evolves process and playbooks to maximize renewal and expansion revenue and reduce sales cycle friction.
• Assists with billing issues as needed.
• Participates in strategy and planning discussions.
• Tracks non-renewal, pending, and lost renewals including reasons for cancellation.
• Supports evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance.

Requirements

• Associate's Degree in a related field.
• 3 years of experience in inside sales/customer service in IT arena; including familiarity with enterprise technology solutions, services sales and telemarketing.
• Knowledge of support contracts and maintenance renewals.
• Experience with sales measured by quota performance.
• Familiarity with contracts and terms of service.
• Successful background in direct and partner sales models.
• Government (SLED/EDU) experience.
• Proficient use of all Microsoft Office applications and CRM systems.
• Vendor specific certifications.

Nice-to-haves

• Organized, adaptable, self-motivated team player with ability to balance and prioritize multiple responsibilities in fast paced, everchanging ecosystem.
• Highly analytical and intellectually curious with strong understanding of SaaS usage metrics or Contract Renewal strategies for selected partners.
• Mission driven team player with empathetic approach who takes ownership for delivery of customer value and satisfaction.
• Ability to collaborate and work in team environment.
• Coachable; creative problem solver; detail oriented.
• Strong desire and willingness to learn.
• Excellent communication skills - oral and written presentation abilities.
• Self-starter with excellent organizational, administrative and interpersonal skills.
• Ability to follow through with tasks/projects/troubleshooting with minimal supervision.

Benefits

• Salary Compensation Range: $50,500 to $63,100 plus bonus.