EquipmentShare - Victoria, TX
posted about 2 months ago
Full-time - Entry Level
Victoria, TX
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
About the position
The Rental Coordinator at EquipmentShare is responsible for scheduling rentals and ensuring high customer service standards at the rental facility in Victoria, TX. This role involves responding to customer inquiries, maintaining relationships, and utilizing proprietary technology to enhance the rental experience.
Responsibilities
- Respond to inbound leads and guide customers through the EquipmentShare rental process.
- Expand the existing customer base by building relationships with contractors and construction company principals.
- Educate customers on how EquipmentShare can help save them money and operate more efficiently.
- Maintain and nurture existing customer relationships to ensure satisfaction with service and support.
- Promptly respond to and resolve customer inquiries, requests, complaints, or other communications.
- Develop new sales strategies and techniques to increase market share and improve customer experience.
Requirements
- High School diploma or equivalent.
- Strong interpersonal and problem-solving skills.
- Ability to adapt to a fast-paced environment and stay educated on EquipmentShare products and services.
Nice-to-haves
- Experience in customer service or sales roles.
- Familiarity with the construction industry.
Benefits
- Competitive salary
- Medical, Dental and Vision benefits coverage for full-time employees
- Generous paid time off (PTO) plus company paid holidays
- 401(k) and company match
- Annual tool and boot reimbursements for those in applicable jobs
- Fitness Membership stipends plus seasonal and year-round wellness challenges
- Company sponsored events (annual family gatherings, food truck nights and more)
- Monthly family dinner nights
- Volunteering and local charity initiatives with 16 hours of paid volunteer time per year
- Opportunities for career advancement and professional development
- Access to industry leading diagnostic tools
