Rental Coordinator | Home Services | Promontory Club | Park City

PROMONTORY CLUB MASTER•Park City, UT

3d•Hybrid

About The Position

Promontory Club is seeking qualified candidates for the position of Home Services Rental Coordinator (Full-Time). The Home Services Rental Coordinator provides administrative and operational support to the Home Services Department and reports to the Home Services Director. This role oversees the Home Services Rental Program and helps ensure department needs are met through timely communication and coordination with owners, guests, and vendors.

Requirements

High school diploma or general education degree (GED) required
Minimum of 2 years of experience in luxury property management or luxury rentals.
Strong written and verbal communication skills
Advanced proficiency with Microsoft Office (Word, Excel, Outlook).
Must be authorized to work in the United States without sponsorship.
Valid driver’s license required.

Nice To Haves

Bachelor’s degree in a related field preferred.
Prior experience with Northstar Club Management software is a plus.

Responsibilities

Manage the work order system submitted by Home Services Representatives.
Serve as a primary contact for Home Services clients via phone, email, and in-person interactions.
Act as the point of contact for all rental inquiries, reservations, and bookings.
Coordinate schedules with external vendors to ensure timely completion of work within the Home Services program.
Coordinate and communicate housekeeping needs for rental units and private homes.
Process Home Services invoices and coordinate rental program billing for guests.
Maintain organized project files and accurate records for future reference using standard office systems and equipment.
Conduct inspections of rental homes to ensure Promontory Club standards are maintained.
Prepare and submit monthly reports for Accounting.
Provide administrative and field support to Home Services Technicians and Housekeepers, as needed.
Adhere to all company safety and security policies and procedures; report accidents, injuries, and unsafe work practices; and complete required safety trainings and certifications.
Perform other duties as assigned to support a positive and satisfactory member and guest experience.
Assist with coordinating after-hours emergency needs for rental properties.
Partner with the Marketing team to promote rental opportunities.
Maintain up-to-date knowledge of club and membership usage policies and rules.