Rental Coordinator

Cleveland Brothers Equipment Co - Harrisburg, PA

Full-time - Entry Level

Harrisburg, PA

11-50 employees

Repair and Maintenance

About the position

The Rental Coordinator at Cleveland Brothers Equipment Co., Inc. is responsible for managing rental inquiries, maintaining customer relationships, and ensuring the timely processing of rental contracts. This role requires a detail-oriented individual who can effectively communicate with customers and coordinate with various departments to ensure equipment availability and readiness.

Responsibilities

• Answer incoming rental and sales related calls; maintain call log.
• Qualify customer's needs with rental equipment availability.
• Assist in educating customers on equipment specifications, safety concerns and proper use of the equipment.
• Initiate and maintain rental contracts accurately and timely.
• Acquire required information needed for credit department to approve payment terms.
• Process CAT Access and credit card payments.
• Coordinate with service departments at all locations to arrange rental ready status of the fleet.
• Communicate with transportation department for rental deliveries and call offs.
• Obtain proof of required insurance from customer's insurance company.
• Assist other Rental Coordinators and Salesman maximizing the utilization of rental inventory within the entire company.
• Other duties as assigned by Supervisor.

Requirements

• High school graduate or equivalency certificate (GED).
• Must be organized and detail oriented with the competence to effectively handle and prioritize multiple tasks and meet deadlines.
• Knowledge of equipment product lines.
• Good problem solving and communication skills.
• High level of flexibility, cooperation and teamwork with all departments and locations.
• Knowledge of current company policies and procedures.
• Basic keyboard & computer skills and proficiency with Lotus Notes and DBSI.
• Able to work overtime and travel when required.

Benefits

• Competitive Compensation
• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Opportunities for career advancement within the organization.
• Job security in a stable company with 75 years of experience.