Rental Division Operations Manager

Thompson Machinery - La Vergne, TN

Full-time - Mid Level

La Vergne, TN

Rental and Leasing Services

About the position

The Rental Division Operations Manager at Thompson Machinery is responsible for enhancing the effectiveness, efficiency, and safety of the Rental Division operations. This role requires collaboration with Rental Branch Managers and other departments, emphasizing teamwork in a fast-paced environment. The position does not involve direct reports or sales responsibilities and reports to the Vice President of Rental.

Responsibilities

• Support Rental Division by developing and generating metric reporting, auditing safety and business compliance, creating and implementing operational and systems training.
• Coordinate Rental Excellence scoring and reporting and develop actions to achieve Gold status.
• Become a subject matter expert on all rental IT systems such as iRental, CRM, Elite Extra, Rouse, and Cat Rental Store App, leading the resolution of any issues and maintaining user profiles.
• Lead the implementation of any new Rental related software/systems.
• Assist fleet manager to ensure all incoming fleet is properly received, classed, and paid for.
• Perform analysis on business performance and make recommendations on improvements based on identified trends.
• Travel to all CRS branches to audit performance and compliance, identifying, documenting, and sharing best practices at top performing branches.
• Communicate with other departments to seek collaboration on inter-departmental issues or customer-related opportunities.
• Respond to all customer requests in a professional, courteous, timely, and responsive manner.
• Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism.

Requirements

• 5 years of equipment rental operations experience.
• Degree preferred.
• Excellent communication skills - written and verbal.
• Highly proficient in Microsoft Excel.
• High level of analytical skills.
• Ability to maintain multiple projects.
• Strong time management skills.
• Highly organized with great attention to detail.

Benefits

• Competitive salaries
• Complete benefits package