Rental Operations Specialist

Bearcom Operating - Garland, TX

Full-time - Entry Level

Garland, TX

51-100 employees

Computer and Electronic Product Manufacturing

About the position

As a Rental Operations Specialist (ROS) at BearCom, you will play a vital role in supporting the company's rental branches across North America by providing essential assistance for temporary wireless communication solutions. This position involves working in a fast-paced environment, particularly during high-profile events such as sporting events, music festivals, and conventions. The ROS is expected to multitask, think quickly, and respond effectively to meet the needs of both the branches and customers.

Responsibilities

• Develop a strong understanding of BearCom's rental business processes and procedures for wireless communications equipment.
• Troubleshoot problems and support BearCom branch offices across the U.S. and Canada.
• Receive and process incoming working and broken equipment at the Operations Center, keeping inventory and work areas clean and organized.
• Operate effectively within a team and independently as needed.
• Multitask and manage time-sensitive requests from branches and customers.
• Use computer software to program rental equipment and manage inventory assets.
• Ensure adherence to operational policies and procedures across branch offices.
• Conduct physical equipment inventories and maintain incoming/outgoing equipment.
• Ship equipment accurately using FedEx software to designated locations.
• Be available for on-call or after-hours work when supporting large events, with advance notice provided.
• Resolve any conflicts or issues in accordance with BearCom policies.
• Communicate effectively at all levels within the organization, promoting BearCom values and culture.

Requirements

• High school diploma or GED
• 1 year of experience in a fast-paced, multitasking environment
• Proficiency in Microsoft Office, particularly Excel and Outlook
• Experience with CRM software and JD Edwards is a plus
• Strong written and verbal communication skills
• Exceptional attention to detail and organizational skills
• Valid driver's license and proof of insurance
• Ability to lift and move packages weighing 10 to 60 pounds
• Successful completion of a drug screening, background check, and Motor Vehicle Record check.

Nice-to-haves

• College degree preferred
• Experience in a leadership role

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• On-the-job training
• Vision insurance
• 401(k) matching
• Referral program