Rental Services Territory Manager - Piscataway, NJ

Foley, Incorporated - Piscataway, NJ

Full-time

Piscataway, NJ

Machinery Manufacturing

About the position

The Rental Services Territory Manager is responsible for identifying, initiating contact, and establishing relationships with industrial, commercial, and construction customers. This role requires influencing buyers or decision-makers in alignment with the company's mission statement and core business values to meet or exceed both territorial and corporate business goals. The manager will provide innovative solutions to customers' needs through the sale and rental of Caterpillar and Allied equipment, ensuring that the company remains competitive in the market. In this position, the manager will create and propose rental and sale quotes for current and prospective customers, ensuring that all proposals are tailored to meet the specific needs of each client. The role also involves attending trade shows, conventions, and corporate events to represent Foley Inc., enhancing the company's visibility and fostering new business opportunities. The manager will initiate rental and sales orders with coordinators, providing all necessary information such as purchase order numbers, rental rates, sales prices, trucking rates, delivery details, and delivery expectations. Additionally, the Rental Services Territory Manager will be responsible for providing clear explanations of company policies and procedures to customers, ensuring transparency and understanding. Timely initiation, completion, and submission of sales-related reports and documentation are crucial to maintaining established business systems records within a 48-hour timeframe. The manager will also aid in resolving customer disputes related to sales, rentals, and service issues, ensuring customer satisfaction and loyalty.

Responsibilities

• Identify and establish relationships with industrial, commercial, and construction customers.
• Influence buyers or decision-makers to meet or exceed business goals.
• Provide innovative solutions through the sale and rental of equipment.
• Create and propose rental and sale quotes for customers.
• Attend trade shows, conventions, and corporate events to represent the company.
• Initiate rental and sales orders with coordinators, providing necessary information.
• Explain company policies and procedures to customers clearly.
• Submit sales-related reports and documentation within 48 hours.
• Resolve customer disputes related to sales, rental, and service issues.

Requirements

• High School Diploma or equivalent required.
• Minimum 3 years' experience in customer service, heavy equipment, or rental industry with progressive sales experience.
• Knowledge of general business practices and the roles of other departments in business operations.
• Solid business acumen and problem-solving skills.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong time management, team building, and leadership skills.
• Ability to work independently and multi-task effectively in a fast-paced environment.
• Experience with Microsoft Office, Word, Excel, Adobe Reader, and other related software.