Rep 1, Cust Svc Chat Repair

$41,600 - $41,600/Yr

Spectrum - Morrisville, NC

Full-time - Entry Level

Remote - Morrisville, NC

5,001-10,000 employees

Telecommunications

About the position

As a Chat Repair Representative at Spectrum, you will leverage your communication and computer skills to assist customers with their inquiries related to video, Internet, and phone services. This role involves using a web-based chat platform to interact with customers, resolve technical issues, and ensure a high level of customer satisfaction. You will be part of a dynamic team that operates 24/7, providing you with the opportunity to work in a fast-paced environment while making a positive impact on customer relationships.

Responsibilities

• Interact with customers through a web-based chat platform.
• Handle questions and concerns related to video, Internet, and phone products and services.
• Address advanced technical inquiries using diagnostic tools.
• Coordinate customer service escalations with local management for field technician visits.
• Resolve customer service inquiries, process orders, and document account actions.

Requirements

• High school diploma or equivalent.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• Ability to read, write, speak, and understand English.
• 1+ year customer service experience; 6+ months working with computers and multiple software applications; experience in cable or telecommunications call centers.
• Proficiency in MS Office and personal computer skills.
• Strong communication, dependability, multi-tasking, typing, and customer service skills.
• Problem-solving, critical thinking, attention to detail, tech-savvy, and resilient.

Nice-to-haves

• Experience in cable or telecommunications call centers.

Benefits

• Generous $20 per hour starting pay.
• Paid, on-the-job training and significant opportunities for advancement.
• Tuition-free associate degree, bachelor's degree, or professional certificate through partnership with Guild.
• High quality and affordable health care coverage for all employees and their family members.
• 401(k) with 100% match up to 6% of pay plus an additional 3% company contribution to a Retirement Accumulation Plan.
• Paid time off including vacation, sick time, personal days, and holidays.