Rep 1, Cust Svc Video Repair

Spectrum - Appleton, WI

Full-time - Entry Level

Appleton, WI

10,001+ employees

Telecommunications

About the position

The Customer Service Representative for Video Repair at Spectrum is responsible for providing exceptional customer support through inbound calls. This role focuses on building relationships with customers, utilizing advanced diagnostic tools to troubleshoot and resolve technical issues, and ensuring a satisfying customer experience. Representatives will undergo comprehensive training and have opportunities for professional growth within the company.

Responsibilities

• Actively engage and provide superior service to inbound customers.
• Effectively assess and troubleshoot equipment issues.
• Utilize problem-solving skills to resolve customer questions and concerns.

Requirements

• Ability to read, write, speak, and understand English.
• High School Diploma or GED.

Nice-to-haves

• 6 months or more customer service experience.
• 1 year or more working with computers and multiple software applications.
• 6 months or more of heavy volume phone experience in customer service/call center.

Benefits

• Dental insurance
• Opportunities for advancement
• Paid training
• Tuition reimbursement
• Vision insurance