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Rep Customer Care - Addison, TX
$37,440 - $45,760/Yr
Southern Glazer's - Addison, TX
posted 3 months ago
Full-time - Entry Level
Hybrid - Addison, TX
5,001-10,000 employees
Merchant Wholesalers, Nondurable Goods
About the position
The Customer Advocate role at Southern Glazer's Wine & Spirits involves supporting customers in resolving issues related to their self-service experience. The primary goal is to ensure high customer satisfaction by providing better visibility and faster resolution of customer-related issues. This position offers a hybrid work environment after an initial training period in the office.
Responsibilities
- Navigate customers through the process of submitting an order through the self-service portal
- Answer inquiries regarding customers' accounts
- Keypunch supplier and sample withdrawals
- Electronic imaging
- Research shortage and miss-shipped claims
- Process/enter orders and pick-ups
- Handle calls from customer service queue
- Process winery direct orders
- Scan and index customer credit files into the imaging system
- Add partners, drop partners, self-incorporated accounts and inactive systems
- Identify outdated, obsolete and duplicate documents from customer files
- Handle all salespersons changes at the beginning of each month
- Research returned mail with an incorrect address and make the necessary corrections
- Handle delivery claims and logs (shortage claims, miss ships, etc.)
- Pull faxes and invoices off the printer and distribute them to appropriate desks
- Communicate with the sales force, customers and A/R
- Perform the job in accordance with company and departmental policies and procedures
- Perform other related duties as assigned
Requirements
- High school diploma or equivalency plus 1 year of experience
- Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
- Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
Benefits
- Comprehensive medical and prescription drug coverage
- Dental and vision plans
- Tax-saving Flexible Spending Accounts
- Disability coverage
- Life insurance plans
- 401(k) plan
- Tuition reimbursement
- Wellness program
- Parental leave
- Vacation accrual
- Paid sick leave
