Rep Customer Operations

$46,800 - $46,800/Yr

Geodis - Plano, TX

Full-time - Entry Level

Plano, TX

1,001-5,000 employees

Support Activities for Transportation

About the position

As a Customer Operations Representative at GEODIS Logistics LLC, you will play a vital role in ensuring customer satisfaction by managing shipping operations and collaborating with internal teams. This position is ideal for individuals looking to leverage their communication and organizational skills in a dynamic environment focused on customer service and operational excellence.

Responsibilities

• Manage the day-to-day operations of assigned accounts and identify opportunities for service improvement and business growth.
• Analyze customer inquiries, make informed decisions, and provide timely updates to customers.
• Schedule pickup and delivery appointments based on customer needs and priorities.
• Work with the Carrier Team to ensure all client shipments are booked and tracked for on-time pickup or delivery.
• Support pricing and quoting activities with guidance from the Account Executive.
• Perform other duties as required and assigned.

Requirements

• Bachelor's Degree in Supply Chain/Logistics, Business Management, Entrepreneurship, Marketing, or related fields preferred.
• Previous freight brokerage experience preferred.
• Demonstrated commitment and work ethic in a school or work setting.
• Excellent written and oral communication skills to develop relationships with internal and external customers.
• Strong commitment to executional and outstanding customer service.
• Ability to persuade, motivate, influence, and negotiate with others.
• Ability to work in a team environment while delivering independent results.
• Ability to multitask in a fast-paced, high-pressure environment.