Ritchie Bros - Taunton, MA
posted 3 days ago
Full-time - Entry Level
Taunton, MA
5,001-10,000 employees
Administrative and Support Services
About the position
The Customer Service Representative at IAA plays a crucial role in delivering exceptional customer service, which is central to the company's operations. This position involves engaging with customers through various communication channels, processing orders, and maintaining records to support business and branch growth.
Responsibilities
- Provide a variety of customer support services through mail, telephone, and direct personal contact.
- Process orders and assignments and enter data into internal computer systems.
- Reference pricing and delivery information.
- Respond to customer questions, inquiries, and requests.
- Set up new and maintain existing records.
- Perform word processing assignments, filing, and related clerical duties.
- Process paperwork in preparation for auction day, securing necessary approvals.
- Assist with other duties around the office to help out.
Requirements
- Ability to communicate comfortably with customers.
- A phenomenal teammate, willing to assist peers.
- Digital literacy.
- Time management skills.
- Positive attitude.
- Ability to work independently.
- Strong interpersonal skills.
- Professional and clean appearance.
Nice-to-haves
- Open to learning automobile titling as part of development.
Benefits
- Health insurance
- 401K
- STD/LTD
- Life Insurance/AD&D
- Paid holidays
- Paid vacations
