APL Cargo - Pleasant Prairie, WI
posted 2 months ago
Full-time - Entry Level
Pleasant Prairie, WI
Support Activities for Transportation
About the position
The Customer Service Representative II (CSR II) role is focused on providing exceptional customer service by effectively communicating with customers, addressing inquiries, processing orders, and resolving complaints. This position handles more complex customer issues and requests, ensuring a professional and prompt response to enhance customer satisfaction.
Responsibilities
- Communicate with customers in a professional and effective manner.
- Respond to customer inquiries promptly.
- Process customer orders accurately.
- Handle and resolve customer complaints and issues.
- Address higher level non-routine customer requests.
Requirements
- Proven experience in customer service roles.
- Strong communication skills, both verbal and written.
- Ability to handle complex customer issues effectively.
- Proficiency in order processing systems.
Nice-to-haves
- Experience in a logistics or supply chain environment.
- Familiarity with customer relationship management (CRM) software.
Benefits
- Health insurance coverage.
- Paid time off and holidays.
- 401k retirement savings plan.
