Rep II, Membership and Credentialing

TransUnion - Boca Raton, FL

Full-time - Entry Level

Hybrid - Boca Raton, FL

Administrative and Support Services

About the position

The Membership and Credentialing Representative II at TransUnion plays a crucial role in managing the credentialing process, ensuring compliance with local governmental regulations, and providing excellent customer service. This position requires a blend of analytical skills, attention to detail, and the ability to work independently while collaborating with various stakeholders. The role is hybrid, allowing for both virtual and in-person work, fostering a dynamic and flexible work environment.

Responsibilities

• Perform due diligence examinations and investigations on complex cases based on business needs.
• Authenticate end users' permissible purposes and authorized uses according to local regulations.
• Conduct in-depth analytics to make informed decisions on complex requests.
• Utilize third-party tools and online resources for investigations and verifications.
• Determine and verify applicants' compliance with federal, state, and local regulatory requirements.
• Assess and validate the legitimacy of applicants' businesses based on local government requirements.
• Enforce TransUnion policies regarding credentialing and recommend amendments as necessary.
• Provide hands-on training to entry-level associates as needed.
• Collaborate with management, customers, and sales for complex problem-solving.
• Maintain service level agreement (SLA) requirements for quality and production.

Requirements

• High school diploma or equivalent required; Associate's degree preferred.
• Minimum of 3 years of credentialing experience or a combination of credentialing and TransUnion work experience.
• Ability to interpret and analyze various types of business information.
• Strong problem-solving skills and ability to escalate issues when necessary.
• Consistent management and processing of assigned work in a timely manner.
• Independent judgment to render membership approval or declination with minimal oversight.
• Strong attention to detail and ability to maintain focus in a fast-paced environment.
• Excellent customer service skills and strong verbal and written communication skills.
• Proficient to advanced office computer skills and ability to navigate the web securely.
• Demonstrated ability to maintain confidentiality in all matters.

Benefits

• Flexible time off for exempt associates
• Paid time off for non-exempt associates
• Tuition reimbursement
• 10 weeks of parental leave with gradual return
• Adoption assistance
• Fertility coverage
• Spousal and domestic partner benefits
• Charity gift matching
• Employee stock purchase plan
• Retirement contributions with employer match
• Organizational growth potential through online learning platform
• Access to Employee Resource Groups