Reports Analyst 3

$45,760 - $52,520/Yr

Focus On Family - Colorado Springs, CO

Full-time - Mid Level

Colorado Springs, CO

501-1,000 employees

Justice, Public Order, and Safety Activities

About the position

The Reports Analyst III position at Focus on the Family is designed to enhance cost efficiency within Relationship Services by analyzing and balancing complex scheduling factors and reporting requirements. This role involves generating schedules, addressing scheduling issues, and providing analytical reports to leadership, ensuring effective staffing and operational efficiency.

Responsibilities

• Generates and distributes weekly schedules using sophisticated scheduling software for Relationship Services staff
• Balances various complex factors affecting the scheduling of personnel
• Ensures the quick and professional handling of issues related to scheduling
• Creates informational and sensitive decision-making reports, and analysis of scheduling issues to leadership
• Evaluates and provides recommendations regarding staffing level needs
• Approves requests for time off
• Monitors Family Help Specialists' adherence to daily schedule
• Evaluates potential upgrades in software capabilities
• Collaborates with IT Reporting for requests of new reports
• Maintains records of schedules, call/mail patterns, call/mail statistics, and related information
• Monitors certain clerical staff to ensure routine activities related to scheduling are performed timely and accurately
• Performs other duties as assigned

Requirements

• Bachelor's Degree in Computer Science, Math, or related field
• 2 - 4 years of prior work experience involving use of analytical and computer skills
• Working knowledge of Salesforce Reports
• Experience with Genesys Reporting Features
• Advanced computer skills including Microsoft Office, Verint Work Force Management tools, Salesforce, Genesys, and SharePoint
• Attention to detail and accuracy
• Excellent organizational skills
• Exceptional analytical ability and logical thought process to deal with complex problems
• Ability to communicate effectively (written and verbal)
• Ability to meet continuous deadlines
• Ability to work independently

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Employee assistance program
• Vision insurance
• 403(b)
• Life insurance