Memorial Healthcare System - Miramar, FL
posted 2 months ago
Full-time - Entry Level
Remote - Miramar, FL
Hospitals
About the position
The Representative - Customer Service I position at Memorial Healthcare System serves as the initial point of contact for internal and external inquiries related to patient account service issues. The role focuses on ensuring timely and accurate resolution of customer inquiries, assisting with payment plans, and addressing billing errors, all while maintaining a commitment to quality service and patient care.
Responsibilities
- Receives and responds to customer inquiries to ensure timely and accurate resolution of patient account issues.
- Provides assistance/counseling regarding setting up payment plans and resolving billing/collection errors.
- Reviews patient account history and contacts appropriate internal/external resources as necessary to investigate and resolve patient account issues.
- Refers/escalates issues to appropriate personnel as necessary.
- Documents/notes patient accounts regarding identified issues and responses taken.
Requirements
- High School Diploma or Equivalent (Required)
- Ability to work with minimal supervision
- Critical thinking skills and decisive judgment
- Ability to work in a stressful environment
- Typing speed of 35 wpm
