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Memorial Healthcare System - Hollywood, FL
posted 2 months ago
About the position
The Representative - Customer Service I position at Memorial Healthcare System serves as the initial point of contact for internal and external inquiries regarding service issues on patient accounts. The role is focused on ensuring timely and accurate resolution of patient account issues while providing assistance with payment plans and billing errors. This position requires strong organizational skills and the ability to work in a fast-paced environment, emphasizing customer service and effective communication.
Responsibilities
- Receives and responds to customer inquiries to ensure timely and accurate resolution of patient account issues.
- Provides assistance/counseling regarding setting up payment plans and resolving billing/collection errors.
- Reviews patient account history and contacts appropriate internal/external resources as necessary to investigate and resolve patient account issues.
- Refers/escalates issues to appropriate personnel as necessary.
- Documents/notes patient accounts regarding identified issues and responses taken.
Requirements
- High School Diploma or Equivalent (Required)
- Ability to type 35 wpm
- Critical thinking skills and decisive judgment
- Ability to work with minimal supervision
- Ability to work in a stressful environment.
