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Cemex - Orlando, FL
posted 2 months ago
Full-time - Entry Level
Orlando, FL
Nonmetallic Mineral Product Manufacturing
About the position
The Customer Service Representative at CEMEX plays a crucial role in managing customer interactions and ensuring the efficient processing of orders. This position requires extensive knowledge of the service area and involves handling a high volume of phone calls, coordinating deliveries, and collaborating with various teams to maintain service quality.
Responsibilities
- Intake orders via centralized call center
- Process credit card charges
- Answer heavy phone volume
- Negotiate delivery times with customers
- Coordinate with quality control and office personnel to ensure service and delivery of products
- Perform other duties as assigned
Requirements
- 1-3 years experience in dispatching in a similar industry
- High School Diploma or equivalent
- 3 years of experience in a customer facing role
- Interest in pursuing a sales career
- Ability to manage smartphones and digital tools
- Experience with downloading and setting apps on IOS and Android
- MS Office intermediate to high level required
- Bilingual (Spanish Preferred)
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid Time Off
- Holiday Pay
- Employee assistance program
- Comprehensive wellness program
