Representative - Customer Service

Live Nation - McAllen, TX

Full-time - Entry Level

McAllen, TX

Amusement, Gambling, and Recreation Industries

About the position

The Customer Service Representative at House of Blues is an entry-level position focused on providing exceptional service to customers through various communication channels, including phone, email, and chat. The role involves handling a variety of customer requests, troubleshooting issues, and ensuring a high level of customer satisfaction while working in a fast-paced environment.

Responsibilities

• Answer inbound calls, emails, and chats from customers nationwide.
• Handle requests related to ticket delivery options, exchanges, refunds, ADA seating, resale issues, and verified fan inquiries.
• Assist customers with VIP packages and concert cash/vouchers.
• Provide support for upselling opportunities and troubleshoot payment issues.
• Maintain a focus on one contact resolution for customer inquiries.

Requirements

• High School Diploma or GED.
• Excellent communication skills to interact with diverse personalities.
• Basic computer skills.
• At least one year of recent, continuous employment in a customer service role is preferred.

Nice-to-haves

• Experience in a fast-paced customer service environment.
• Familiarity with ticketing systems and processes.

Benefits

• Generous benefits package including health and wellness programs.
• Opportunities for professional development and growth.
• Employee resource groups promoting diversity and inclusion.