Representative Customer Service

$37,500 - $56,300/Yr

Harley-Davidson - Milwaukee, WI

Full-time

Onsite - Milwaukee, WI

5,001-10,000 employees

Transportation Equipment Manufacturing

About the position

The Representative Customer Service role at Harley-Davidson is a remote position that plays a crucial part in the Customer Support Center. This position involves handling customer inquiries, troubleshooting issues, and ensuring effective communication with various stakeholders. The representative is responsible for meeting established metrics while providing high-quality customer service and documentation of customer interactions.

Responsibilities

• Interact professionally with a variety of stakeholders via various communication mediums (written and/or verbal).
• Work with stakeholders to promptly and accurately resolve problems and identify and communicate trends.
• Continually meet or exceed minimum pre-established metrics for customer service quality as monitored on a weekly, monthly, and yearly basis.
• Work with multiple internal stakeholders to access available information, conduct research or gather data to solve complex customer inquiries and problems.
• Demonstrate and continuously improve knowledge of all Vehicle, Parts & Accessories, General Merchandise, and other Harley-Davidson programs and procedures.
• Participate in a self-directed work team and hold self and team members accountable to team determined guidelines, rules, and policies in a constructive manner.

Requirements

• High School Diploma or Equivalent Required.
• Typically requires a minimum of 2 years of related experience.
• Experience in technical customer service/account management, wholesale customer relationship management, call center, or order system management.
• Demonstrated ability to effectively communicate, influence and resolve issues using various methods (telephone, email, face-to-face, etc.).
• Ability to work with team members to solve problems that may not have an established resolution method.

Nice-to-haves

• Demonstrated ability to work with minimal supervision.

Benefits

• Annual bonus programs
• Health insurance benefits
• 401k program
• Onsite fitness centers and employee stores
• Employee discounts on products and accessories