Representative, Guest Services

$29,619 - $44,387/Yr

Simon Property Group - Milpitas, CA

Part-time - Entry Level

Milpitas, CA

10,001+ employees

Real Estate

About the position

The Representative, Guest Services at Simon Property Group is a part-time role focused on providing exceptional customer service and sales support to guests and retailers at the Great Mall of the Bay Area. This position serves as the primary point of contact for guests, ensuring a high-quality experience through friendly and efficient service. The role is temporary for 90 days, with the potential for permanent placement based on performance and business needs.

Responsibilities

• Represent Simon to guests by providing high quality, efficient, friendly and energetic service.
• Deliver on all Simon Service initiatives and provide excellent service to guests.
• Serve as the 'Seller' function of the Simon Gift Card program and other payment products.
• Oversee daily financial management, including responsibility for own deposit and reconciliation of all initiatives sold at Simon Guest Services.
• Maintain a professional physical appearance of Simon Guest Services, including marketing materials and signage.
• Respond to guest and retailer inquiries and advise on appropriate resolutions.
• Implement and follow all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives.
• Capture additional information from consumers transacting or not transacting at Simon Guest Services.
• Provide support and assistance to co-workers and other departments as requested by supervisor.
• Ensure compliance with all policies and procedures pertaining to Simon programs.
• Execute on all tourism initiatives, VIP Shopper program enrollments, and other center-specific programs.
• Maintain confidentiality and follow the code of ethics.

Requirements

• High school diploma or equivalent.
• 1-2 years of customer service or sales background.
• Articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times.
• Must be at least 18 years of age.
• Ability to spend 100% of time on feet when providing services to guests.
• Ability to effectively perform multiple tasks for up to 5 hours at a time.
• Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays.