Representative I, Customer Satisfaction

Kubota Tractor Corporation - Grapevine, TX

Full-time - Entry Level

Grapevine, TX

Management of Companies and Enterprises

About the position

The Representative I, Customer Satisfaction role at Kubota Tractor Corp focuses on enhancing customer satisfaction and loyalty by effectively addressing customer concerns and comments. This position involves educating customers, supporting dealers, and contributing to service strategy efforts, all while ensuring compliance with applicable laws and company policies.

Responsibilities

• Identify, assess, negotiate, and take action on customer concerns to enhance satisfaction.
• Educate customers using available information resources.
• Ensure dealers provide a connected Kubota Service Experience.
• Support dealers in enhancing their service skills through Kubota University.
• Assist in customer survey systems and support service strategy efforts.
• Market the Extended Warranty business over the phone.
• Perform additional duties as assigned by management.

Requirements

• Associate's Degree or equivalent work experience preferred.
• At least 2 years of experience in a call center environment preferred.
• Good problem-solving skills.
• Excellent customer relation skills.