Representative - Inflight Crew Resources Administration

United Airlines - Chicago, IL

Full-time - Entry Level

Chicago, IL

5,001-10,000 employees

Air Transportation

About the position

The Inflight Crew Resources Administration Representative at United Airlines plays a crucial role in supporting flight attendants by providing service center support, resolving issues, and coordinating personnel-related matters. This position is integral to ensuring that flight attendants have the necessary resources and information to deliver exceptional customer service, aligning with United's mission to become the best airline in aviation history.

Responsibilities

• Provide service center support to flight attendants.
• Furnish information and resolve problems for flight attendants via telephone support.
• Coordinate personnel and related business issues and processes for flight attendants.
• Maintain familiarity with collective bargaining agreements and company policies regarding crew schedule adjustments and leaves.
• Monitor and audit vendor services and conduct vendor site visits.

Requirements

• High school diploma or equivalent.
• Experience in a service environment.
• Proficient in using a desktop computer and Microsoft Office.
• Technical writing skills.
• Ability to travel internationally.
• Must be legally authorized to work in the United States without sponsorship.
• Reliable and punctual attendance is essential.

Nice-to-haves

• Bachelor's degree.
• Experience in the Inflight Division.

Benefits

• Unlimited standby travel and discounted rates on airline tickets.
• Paid time off and sick time.
• 401(k) with company match.
• Competitive medical insurance plans including vision, dental, and long-term disability.
• Professional development seminars.
• Volunteer opportunities.
• Business Resource Groups for networking and diversity.
• Social clubs for employee engagement.