Representative - Inside Sales

Accu-Tech Corporation - Jacksonville, FL

Full-time

Jacksonville, FL

Repair and Maintenance

About the position

As a Representative - Inside Sales, you will engage with existing customers to enhance sales of the company's products and services. The role emphasizes proactive selling techniques to expand the current book of accounts and ensure customer satisfaction. You will collaborate with outside sales teams to meet sales goals and contribute to the overall success of the company.

Responsibilities

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checking customer's buying history.
• Owns, qualifies, and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer's promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing, and customer feedback to management.

Requirements

• High School Degree or Equivalent required; Bachelor's degree preferred.
• Requires knowledge and experience in sales and sales administration; 2-4 years of experience preferred.
• Familiar with Microsoft Office and ability to perform basic computer skills.
• Ability to perform multiple tasks simultaneously.
• Ability to communicate clearly, both verbally and in written form.
• Attention to detail.
• Ability to prospect and market concepts to existing and potentially new accounts.
• Ability to take action and solve a range of problems that may be difficult but are not typically complex.
• Ability to identify and define problems and possible solutions independently; chooses among existing solutions.
• Ability to work independently with general supervision.
• Ability to travel up to 25%.