Memorial Healthcare System - Pembroke Pines, FL
posted about 2 months ago
Part-time - Entry Level
Pembroke Pines, FL
Hospitals
About the position
The Patient Financial Services Representative (PFSR) plays a crucial role as the first point of contact for patients and guarantors in various healthcare settings. This part-time night shift position focuses on gathering and verifying essential demographic, financial, and insurance information to ensure a smooth patient experience. The PFSR is responsible for providing exceptional customer service, collecting payments, and ensuring compliance with necessary documentation and consent forms.
Responsibilities
- Collects patient out-of-pocket responsibility per collection guidelines.
- Provides patient estimates as requested.
- Prepares and balances a daily deposit of all payment collections.
- Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active.
- Determines correct insurance filing order, if multiple insurance coverages are effective for that service.
- Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
- May guide the patient to appropriate destination for services.
- Explains policies including all regulatory and financial consent forms; secures all required signatures.
- Obtains pre-certification and authorization.
- May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.
- Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.
- May confirm physician and prescription orders ensuring accuracy.
- May schedule walk-in appointments for services offered.
Requirements
- High School Diploma or Equivalent (Required)
- Excellent communication skills
- Critical thinking skills
- Decisive judgment
- Ability to work with minimal supervision
- Ability to work in a stressful environment
Nice-to-haves
- One (1) year of related hospital, medical office, or customer service experience preferred.
