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Memorial Healthcare System - Pembroke Pines, FL
posted about 2 months ago
About the position
The Patient Financial Services Representative (PFSR) at Memorial Healthcare System is responsible for being the first point of contact for patients and guarantors in various healthcare settings. This role involves gathering and verifying essential demographic, financial, and insurance information to ensure a smooth patient experience. The PFSR also provides exceptional customer service, assists with financial responsibilities, and ensures compliance with necessary documentation and consent forms.
Responsibilities
- Collects patient out-of-pocket responsibility per collection guidelines.
- Provides patient estimates as requested.
- Prepares and balances a daily deposit of all payment collections.
- Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active.
- Determines correct insurance filing order, if multiple insurance coverages are effective for that service.
- Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
- May guide the patient to appropriate destination for services.
- Explains policies including all regulatory and financial consent forms; secures all required signatures.
- Obtains pre-certification and authorization.
- May perform patient discharge functions including, but not limited to, review of after visit summary (AVS), future appointment scheduling, and referrals.
- Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.
- May confirm physician and prescription orders ensuring accuracy.
- May schedule walk-in appointments for services offered.
Requirements
- High School Diploma or Equivalent (Required)
- No experience required; one (1) year of related hospital, medical office, or customer service experience preferred.
