Representative - Quality & Process Auditor (Travel)

About the position

The Quality & Process Auditor at United Airlines is responsible for conducting operational and safety audits within the airport environment. This role emphasizes compliance with regulatory standards and aims to enhance operational performance and customer satisfaction through effective coaching and reporting. The position requires extensive travel, up to 100%, to various airport locations.

Responsibilities

• Conduct operational and safety audits within the airport environment, including audits of United employees and Business Partners.
• Drive positive reinforcement for improvement through coaching and reporting to support operational performance and customer satisfaction.
• Provide reviews to station and Business Partner leadership following completion of Quality & Process Audits and observations.
• Submit audits via audit technology tool for review and assist leaders with business decisions based on audit findings.
• Work with local leaders on audit findings to prevent derogations in customer satisfaction and safety.
• Gain trust with multiple stakeholders and provide insight on common audit trends and process observations.
• Champion change and continuous process improvement by supporting local and Business Partner leadership in auditing service standards.
• Support department and local leaders with ad-hoc operational support.
• Engage in recurrent and ongoing training in Quality & Process standards across Airport Operations.

Requirements

• High school diploma or equivalent.
• 1+ years of experience in fast-paced large scale operation.
• Excellent communication skills, including written and verbal.
• Outstanding interpersonal skills.
• Ability to work with leaders to communicate observations and areas of improvement.
• Able to lead with empathy and understanding of operational environment.
• Strong knowledge and working experience of Microsoft Office Suite.
• Use of cellular technology.

Nice-to-haves

• Bachelor's degree.
• 1-2 years of aviation and/or auditing experience.
• Quality & Process Auditing Experience.
• Experience working with Business Partners who perform functions for United.

Benefits

• Medical, dental, vision, life, accident and disability insurance.
• Parental leave.
• Employee assistance program.
• Commuter benefits.
• Paid holidays and paid time off.
• 401(k) plan with employee and company contribution opportunities.
• Flight privileges.