Research Analyst 2 (PCN 21-3086)

$45,718 - $59,862/Yr

State of Alaska - Labor & Workforce Development - Juneau, AK

Full-time - Mid Level

Juneau, AK

1,001-5,000 employees

About the position

The Research Analyst 2 position at the State of Alaska's Department of Labor and Workforce Development involves utilizing research, analytical, and data management skills to support employment and training services. The role focuses on managing the AlaskaJobs helpdesk, providing technical support to statewide staff, and conducting research to enhance program delivery under the Workforce Innovation and Opportunity Act (WIOA). This position offers opportunities for skill development in various software applications and aims to improve job opportunities for Alaskans.

Responsibilities

• Manage the AlaskaJobs helpdesk and provide technical support to statewide field staff, program coordinators, and management.
• Conduct research and analyze data related to employment and training programs.
• Create reports and queries to support program delivery and compliance with state and federal directives.
• Utilize software applications including AlaskaJobs, MS Office Suite, and SharePoint Online to accomplish tasks.
• Collaborate with team members to ensure excellence in the delivery of employment and training services.

Requirements

• Strong research and analytical skills to interpret legislative and regulatory requirements.
• Proficiency in using computers, software applications, databases, and automated systems.
• Ability to adapt to changing priorities and manage multiple demands effectively.

Nice-to-haves

• Experience with data management and technical support in a government or public service context.
• Familiarity with the Workforce Innovation and Opportunity Act (WIOA) and related employment programs.

Benefits

• Competitive benefit package
• Job stability
• Opportunities for advancement
• Professional development in technical support and program management